5 Reasons Why the IDX Care Team Is a Vital Resource

If the worst happens with your identity, it’s good to have dedicated professionals on your side

As an IDX member, you benefit from important services that continually protect your privacy and identity, including automatic credit monitoring and CyberScan dark-web monitoring against compromises of your personal information. But what happens if IDX does in fact uncover fraud, identity theft, or compromised information? What are your next steps?

Fortunately, you’ve got a dedicated group standing by when you need them: the IDX customer care team. The U.S.-based IDX team offers recovery experts who serve as one-on-one resources and personal advocates to help IDX members resolve issues of fraud or identity theft. These experts have helped to resolve literally thousands of cases.

Here are five real-world situations where you’ll be glad the IDX care team is on your side.

1. You’ve become a victim of identity theft.

The IDX care team can be a lifeline should your identity be stolen. You will be assigned an IDX recovery expert who will fight on your behalf—using limited power of attorney—to achieve full recovery of your identity. Here’s just one example: When an IDX recovery expert was assigned to a woman who had been wrongly accused of committing felonies as a result of having her identity stolen, the expert helped her remove the fraud, recover from identity theft, and restore her identity. Similarly, an IDX member from California says, “Both my husband and I recently had our identities stolen. With our dedicated expert’s help, we were able to resolve the fraud issues with no financial loss.”

2. You’ve gotten an alert about suspicious activity in your personal accounts.

IDX will send you an alert if it uncovers potentially suspicious activity in any of your monitored financial, medical, or other personal accounts; you can then take action to resolve it. If you need assistance regarding the alert, you can contact IDX care team. Should the care team help determine that you’ve been victimized by financial fraud, for example, your dedicated specialist will work with your financial institutions and with the credit bureaus to help make sure your identity and reputation are fully restored.

3. You’ve become a victim of credit fraud.

A report by the FBI Internet Crime Complaint Center found that credit card fraud in the U.S. accounted for $129 million in losses in 2020. As an IDX member, you not only have access to 24/7 credit and identity monitoring, you have access to the IDX care team, who can walk you through the credit fraud recovery process. As one IDX member from Missouri put it, “IDX customer service was great, especially John, the fraud specialist who spent a lot of time with me on the phone to help me with my concerns. He really did everything he can to help me.”

4. You’ve hit a roadblock in your attempt to recover personal information.

Let’s say you’ve gotten an alert from IDX about potential fraudulent activity in your personal accounts. You’ve investigated it on your own and discovered fraud, but you’re having trouble fully recovering your personal information. Don’t go it alone. Contact the IDX care team; they are specially trained to help you find a resolution.

5. You have an issue with your account.

Of course, not all issues are as potentially life-changing as fraud or identity theft. If you simply have an issue related to your account or the usage of IDX features—and you haven’t found the answer you’re looking for on the Frequently Asked Questions page—you can contact the customer care team for assistance.

Every day, the IDX care team expertly helps IDX members deal with a wide range of concerns, whether it’s reclaiming a stolen identity or recovering from financial fraud. This explains why IDX in 2022 received a Silver Stevie® Award for Front-Line Customer Service Team of the Year. While no one ever wants to deal with fraud or identity theft, it’s good to know that these dedicated professionals are on your side as you work to get your life back on track.